Sky Bet Privacy Policy – Our Commitment Protecting Your Personal Data

1Introduction

Sky bet takes your privacy seriously. As an online betting platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and all applicable data protection regulations. This Privacy Policy is designed to give you a clear and transparent overview of how we handle your personal information.

When you register as a sky bet member, make a deposit, use any of our games, or contact our support team, you entrust us with your personal data. We take that trust seriously. We do not collect unnecessary data, and every piece of data we collect is used solely for the purposes stated in this policy.

2Types of Personal Data Collected

Sky bet collects several categories of personal data depending on how you interact with our platform. Below is a summary of the data we collect:

We do not collect sensitive data categories such as health information, religious beliefs, or political views unless required by law.

3How We Collect Your Data

Your personal data is collected through several channels:

• Account registration: Information you provide when creating a new account at sky bet, including your name, email, phone number and identification details.
• KYC Process: Identity verification documents you submit, such as a copy of your ID card or passport, as part of the Know Your Customer (KYC) process.
• Financial transactions: Information collected when you make a deposit, withdrawal or any financial transaction through the platform.
• Platform usage: Data generated automatically when you use the sky bet website or app, including cookies, server logs, and usage data.
• Customer support interactions: Records of conversations and correspondence between you and the sky bet support team via live chat, email, or other communication channels.
• Third-party sources: In some cases, we may receive information about you from payment providers, identity verification agencies, or relevant fraud prevention bodies.

4Purpose of Personal Data Use

Sky bet uses your personal data only for legitimate and necessary purposes. Below are the primary purposes for which your data is used:

• Account management: Creating and managing your member account, including identity verification and account record maintenance.
• Transaction processing: Processing deposits, withdrawals and any financial transactions made through the sky bet platform.
• Security & fraud prevention: Detecting, investigating and preventing fraudulent activity, money laundering and any unauthorised use of the platform.
• Legal compliance: Meeting legal and regulatory obligations including KYC requirements, AML (Anti-Money Laundering) and reporting to authorities when required.
• Service communications: Sending you important notifications relating to your account, transactions, policy updates and security information.
• Experience personalisation: Personalising game displays, promotional offers and communications based on your preferences and usage history.
• Platform improvement: Analysing usage patterns to improve the design, features and performance of the sky bet platform.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and provide appropriate support when needed.

5Data Sharing with Third Parties

Sky bet does not sell your personal data to outside parties. However, there are limited situations where we need to share data with certain third parties:

• Payment providers: Transaction information that must be shared with payment providers such as banks, e-wallet operators and payment processors to complete financial transactions.
• Technology service providers: Technical partners who help us operate the platform, including cloud service providers, cybersecurity providers, and analytics companies. All third parties are bound by strict confidentiality agreements.
• Identity verification agency: Third-party services that assist us in verifying member identities as part of the mandatory KYC process.
• Legal authority: When required by law, court order, or directive from a legitimate authority, sky bet will comply with valid data disclosure requests.
• Fraud prevention agency: Relevant information may be shared with recognised fraud prevention bodies to protect the interests of all parties.

6Data Security Measures

Protecting your personal data is a responsibility we take very seriously. sky bet implements multiple layers of security controls to ensure your data remains safe at all times:

• 256-bit SSL encryption: All communications between your device and sky bet servers are protected by 256-bit SSL encryption that cannot be easily broken.
• Encryption of data at rest: Sensitive data such as financial information and identity documents is encrypted when stored in our database.
• Strict access controls: Only staff with a legitimate need are permitted to access member personal data, and all access is logged and monitored.
• 24/7 security monitoring: Our security systems are continuously monitored to detect and respond to any threats or suspicious activity in real time.
• Regular security testing: sky bet conducts regular penetration testing and security audits to identify and address potential vulnerabilities.
• Data backup: Data is backed up regularly to a secure, separate location to ensure availability in the event of a technical failure.

7Data Retention Period

Sky bet retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy or as required by applicable law.

• Active account data: For as long as your account remains active on sky bet, the personal data associated with your account will be retained.
• After account closure: Once an account is closed, we retain certain data for a minimum of 5 years to meet legal requirements, including financial and transaction records.
• Security logs: Technical and security logs are retained for 12 months before being securely deleted.
• Support communication records: Customer support chat records and emails are retained for 2 years for reference and complaint resolution purposes.

When data is no longer needed, it will be securely deleted or anonymized using methods that ensure it cannot be recovered or re-linked to any specific individual.

8Your Rights as a Data Subject

Under Malaysia's PDPA and sky bet's privacy policy, you have the following rights regarding your personal data:

9Cookies & Tracking Technologies

The sky bet platform uses cookies and similar tracking technologies to enhance user experience and platform security. Below are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use the platform — pages visited, time spent on each page and any errors encountered — to help us improve platform performance.
• Preference cookies: Saving your preferences such as language selection and display settings to ensure a consistent experience every time you visit.
• Analytics cookies: Helping us understand platform usage patterns in aggregate and anonymised form for product improvement purposes.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect certain functions within the sky bet platform.

10Cross-Border Data Transfers

In the course of its operations, sky bet may need to transfer your personal data to servers or entities located outside Malaysia. Any such transfer will be carried out in accordance with the following conditions:

• The recipient country has a level of data protection comparable to or exceeding Malaysia's standards
• A valid data transfer agreement has been signed with the recipient entity
• Additional protective mechanisms such as standard contractual clauses are applied where necessary

Sky bet ensures that any data transferred overseas receives a level of protection equivalent to what we provide in Malaysia.

11Children's Privacy

The sky bet platform is strictly for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we find that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered on sky bet, please contact us immediately.

12Changes to the Privacy Policy

Sky bet reserves the right to update or amend this Privacy Policy from time to time in line with changes in law, technology, or business practices. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document
• Displaying prominent notices on the sky bet home page
• Sending email notifications to the member's registered address for significant changes

Continued use of the sky bet platform after changes take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

13Contact Our Data Protection Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, you may reach us through the following channels:

• Privacy email: [email protected]
• General support email: [email protected]
• Live Chat: Available 24/7 on the sky bet website and app

We are committed to responding to all privacy-related inquiries within 14 business days. For complaints requiring further investigation, we will update you on the progress of your case within 30 days.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority in your jurisdiction.