Sky bet Terms and Conditions – Rights & Responsibilities & Platform Usage Guidelines

1Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") govern the use of the sky bet platform, accessible via the website skybet.ceo and the official sky bet mobile app. These Terms constitute a binding agreement between you as the user ("Member") and the sky bet management team ("Company").

The sky bet platform provides online betting services covering live casino, video slots, table games, fish shooting games, sports betting, and a range of other betting products. All services are fully subject to the Terms and Conditions set out in this document.

By performing any of the following actions, you are deemed to have fully accepted and agreed to these Terms:

• Registering a new account at sky bet
• Log in to an existing account
• Making a deposit or any financial transaction
• Using any game or platform feature
• Claiming any bonus or promotion

2Account Eligibility & Registration

To register and use sky bet's services, you must meet all of the following eligibility requirements at all times:

• Minimum age: You must be at least 18 years of age. Sky bet takes the protection of minors from gambling seriously. Any attempt to register using a false identity to bypass the age requirement will result in immediate account termination and a refund of the balance after deduction of all associated winnings.
• Individuals only, not corporate entities: Accounts may only be registered by individuals for personal use. Registration on behalf of a company, group, or organization is not allowed.
• Accurate information: All information provided during registration must be truthful, accurate, and up to date. This includes your full name, phone number, email address, and identification details.
• One account only: Each individual is permitted to hold only one active account at sky bet. Owning more than one account is a serious violation of these Terms.
• Not listed in the self-exclusion programme: Individuals who have enrolled in any self-exclusion or account freeze program are not eligible to register a new account.

Sky bet reserves the right to request identity verification documents at any time as part of the KYC (Know Your Customer) process. Failure to provide the required documents within the specified timeframe may result in temporary or permanent account suspension.

3Account Security & Responsibilities

Every sky bet member is fully responsible for the security and activity of their account. This covers the following:

• Password confidentiality: You are responsible for ensuring that your account password remains confidential and is not shared with any other party, including immediate family members.
• Account monitoring: Review your account activity regularly. If you suspect unauthorized access, contact the sky bet support team immediately.
• Two-factor authentication: sky bet encourages all members to activate two-factor authentication (2FA) for an added layer of security on their accounts.
• Transaction responsibility: All bets and transactions made through your account are your sole responsibility, including transactions made by any other party using your account with or without your authorization.

4Deposits, Withdrawals & Financial Transactions

All financial transactions on sky bet are subject to the following conditions:

• Accepted payment methods: sky bet only accepts deposits and withdrawals through approved payment methods, including DuitNow, FPX, Touch 'n Go, GrabPay, Boost, and supported cryptocurrencies.
• Matching account name: The bank account or digital wallet used for deposits and withdrawals must be registered under the same name as the sky bet account. Transactions using third-party accounts are not permitted.
• Minimum deposit: The minimum deposit is RM 10 for all supported payment methods unless otherwise stated.
• Withdrawal processing time: Withdrawals are processed within 1–24 working hours depending on the payment method and KYC verification outcome. Withdrawals exceeding certain limits require additional document verification.
• Transaction fee: sky bet does not charge fees for deposits or withdrawals. However, third-party payment providers may apply their own separate charges.
• Currency: All transactions on sky bet are conducted in Malaysian Ringgit (MYR). Foreign currency conversion is handled automatically at the current exchange rate.

Sky bet reserves the right to place a hold on withdrawals while a security review or KYC process is underway. This hold is in place to protect members' interests and prevent any fraudulent activity.

5Bonuses, Promotions & Rollover Requirements

Sky bet offers a variety of bonuses and promotions for both new and existing members. All bonuses are subject to specific terms that must be met before a withdrawal can be made.

• Welcome bonus: For new members registering for the first time only. One account, one device, one IP address, and one payment method is eligible for one welcome bonus only.
• Wagering requirement: All bonuses are subject to the rollover requirements stated in the relevant promotion terms. For example, a 10x rollover means the bonus amount must be wagered 10 times before a withdrawal is permitted.
• Bonus validity period: Each bonus has a set validity period. Bonuses not used within that period will expire automatically.
• Game contribution: Not all games contribute equally toward wagering requirements. Contribution rates vary by game type as specified in the relevant promotion's terms.
• Bonus abuse: Any attempt to exploit the bonus system through multiple accounts, opposing bets, or other unauthorized methods will result in cancellation of the bonus and any associated wins.

6General Wagering Rules

All betting activity on sky bet is subject to the following general rules:

• Final results: Disputed game and betting results are final once verified by the sky bet system. Technical issues that do not affect the actual outcome will not be grounds for a refund.
• System error: In the event of a technical error affecting a game outcome, sky bet reserves the right to void the round in question and refund the bet.
• Minimum and maximum bet: Betting limits vary by game type and market. These limits are clearly displayed within the relevant game interface.
• Sports Betting: All sports bets are subject to sky bet's separate sports betting rules, including policies for postponed, cancelled, or incomplete matches.
• Live Casino results: Live Casino game results are final and cannot be disputed once the round is complete and the dealer announces the outcome.

7Prohibitions & Prohibited Activities

The following are strictly prohibited and may result in immediate account termination:

• Owning or operating more than one sky bet account
• Using automated software, bots, or any technological tool to exploit the platform
• Sharing your account with another individual or allowing others to use your account
• Manipulating games or betting through collusion with other players
• Using any unauthorized means to gain an unfair advantage in games
• Attempting to exploit technical vulnerabilities or bugs in the sky bet system
• Using illegally obtained funds to deposit into the sky bet platform
• Creating an account using a false identity or another person's identity

8Account Termination & Closure

A sky bet account may be terminated in the following situations:

• At the member's request: You may request account closure at any time by contacting sky bet customer support. Active balances will be processed for withdrawal once the security review is complete.
• Self-exclusion: Members who choose to self-exclude will have their account access blocked for the selected period. All active balances will be kept safe until the exclusion period ends.
• Termination by sky bet: sky bet reserves the right to suspend or terminate any account without prior notice if there is evidence of a Terms violation, fraudulent activity, or any conduct that is harmful to the platform or other members.
• Inactive: Accounts inactive for 12 consecutive months are subject to an inactivity fee in accordance with the established policy. Notification will be sent before any fee is applied.

9Liability Limits

Sky bet is not liable for any direct, indirect, incidental, or consequential losses arising from the use of this platform, including but not limited to:

• Financial losses resulting from gambling activity
• Service disruptions due to scheduled or unplanned technical maintenance
• Delays in transaction processing caused by third parties such as banks or payment providers
• Losses arising from unauthorized account access due to the member's negligence in maintaining account security

The maximum liability of sky bet to any member is limited to the amount of the member's last deposit in any instance where a claim arises.

10Amendments to Terms and Conditions

Sky bet reserves the right to modify, add, or remove any part of these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to members through the following means:

• In-app or on-site notifications from sky bet
• Email to the member's registered address
• Notices prominently displayed on the website

Continued use of the sky bet platform after updated Terms take effect constitutes your acceptance of those changes. If you do not agree with the amendments, you have the right to close your account and request a withdrawal of your active balance before the amendments come into effect.

11Responsible Gaming

Sky bet is committed to promoting a responsible gaming culture among all members. We believe that wagering should be an enjoyable leisure activity, not a source of stress or financial difficulty.

Sky bet provides the following tools to help members manage their gaming habits:

• Deposit limit: Set daily, weekly, or monthly limits on your deposits
• Loss limit: Limit the total amount you can lose within a given period
• Session time limit: Control how long you play each day
• Temporary break: Take a break from the platform for 24 hours, 7 days, or 30 days
• Self-exclusion: Self-exclude from the platform for a longer period if needed

12Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the sky bet platform in general, our customer support team is ready to assist you.

You can reach us via:

• Live Chat: Available 24/7 via the chat icon displayed at the bottom right of the sky bet platform
• Email: [email protected] (replies within 24 hours on business days)
• FAQ: Check our FAQ page for answers to the most frequently asked questions

Sky bet operates under a recognised jurisdiction and complies with all applicable licensing and regulatory requirements. Any dispute that cannot be resolved through our support channels may be referred to the relevant regulatory body.